FREQUENTLY ASKED QUESTIONS
We can help!
Our address is 8 Zarhin St. Raanana, right around the corner from the North-Raanana Junction.
Yes, you are able to purchase books online. Our website is fully secure.
Choose your method of shipment and we will make sure to process your order within 72 hours. Please allow up to 14 days for delivery.
If (capital letter) you are a teacher, you are entitled to a discount, which you can claim by contacting our offices.
NB: discounts are not available online. Teachers’ guides & answer keys are not available online.
Our offices are open from Sunday to Thursday between the hours of 09:00 to 16:00. Our phone number is 09-7459955. The extension number for the marketing and sales division is either 1 or 2, or e-mail to firstname.lastname@example.org
This information can be found at the SHOP section. You can search for a book according to the level or the name of the book, or you can alternatively browse through the catalogue.
On your purchase receipt which you receive with your order, it is stated that books can be returned within a 14 day period from the date of purchase. The books will need to be returned in a re-saleable condition. In order to return your goods, you will need to contact UPP offices in order to receive a confirmation of return.
NB: You will receive a refund only on the goods you have purchased (minus 5% of the net goods total) Postage will not be refunded.